Effective Date: 7th June 2025
 
MuTiefe ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you visit [www.mutiefe.com] ("Site"), make a purchase, or otherwise interact with us.

1. Information We Collect
We collect the following types of personal information:
a. Information You Provide

• Name

• Shipping and billing address

• Email address

• Phone number

• Payment information (processed securely via third-party payment processors; we do not store your card details)

• Any information you send us via forms, email, or messages

b. Automatically Collected Information
When you visit our Site, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Geographic location

• Pages visited and time spent

• Cookies and similar tracking technologies (see Section 6)

 

2. How We Use Your Information
We use your personal information to:

• Process and fulfil orders

• Provide customer support

• Send order confirmations, shipping updates, and promotional emails (if opted-in)

• Improve our website functionality and user experience

• Detect and prevent fraudulent or unlawful activity

• Comply with legal obligations

 

3. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third parties under the following circumstances:

• Service providers (e.g. payment gateways, shipping partners, email platforms, website analytics)

• Legal requirements (e.g. if compelled by law, court order, or regulatory authority)

• Business operations (e.g. in the event of a business merger, sale, or acquisition)

All third parties are contractually obligated to protect your data and only use it for intended services.

 

4. Data Retention
We retain your personal data only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely destroy or anonymise it.

 

5. How We Protect Your Information
We implement industry-standard security measures, including:

• HTTPS encryption

• Secure payment processing via PCI-compliant platforms

• Access controls and limited personnel access

• Routine monitoring for vulnerabilities

No online system is 100% secure, but we work hard to protect your data.

 

6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect analytics. Cookies allow us to:

• Maintain your cart between sessions

• Analyse site traffic and user behaviour

• Personalise your experience

You can manage or disable cookies via your browser settings. However, some features may not function properly if cookies are disabled.

 

7. Your Rights
Depending on your location, you may have the following rights:
a. Under the Australian Privacy Principles (APPs):

• Right to request access or correction of your personal information

• Right to complain about a privacy breach

b. Under the California Consumer Privacy Act (CCPA):

• Right to know what personal data we collect and how it’s used

• Right to request deletion of your personal data

• Right to opt-out of the sale of personal data (we do not sell data)

• Right to non-discrimination for exercising your rights

To make a CCPA request, email us at hq@mutiefe.com with “CCPA Request” in the subject.
c. Under the General Data Protection Regulation (GDPR) (for EU/EEA users):

• Right to access, rectify, or erase your data

• Right to data portability

• Right to restrict or object to processing

• Right to lodge a complaint with your data protection authority

To exercise any of these rights, please contact us at hq@mutiefe.com.

 

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before interacting with them.

 

9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted data to us, please contact us and we will promptly delete it.

 

10. International Users
If you are accessing our Site from outside Australia, please note that your data may be transferred to and processed in Australia or other jurisdictions with different data protection laws. By using our services, you consent to such transfers.

 

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or business operations. The most current version will always be available on our website. Your continued use of the Site constitutes acceptance of the updated policy.

 

12. Contact Us
If you have questions, concerns, or would like to make a privacy request, please contact:
MuTiefe
Email: info@mutiefe.com
ABN: 38 670 969 150
Website: www.mutiefe.com